Tel. +39 (0)541-57474| mail: info@teamworkhospitality.com

Telephone, over-the-counter and online sales

Sales over the phone, over the counter and online

€750.00 + VAT

Training course on the basics of sales and business communication.

All the practical tools to improve the for sale direct, telephone and digital, through techniques concrete and replicable.

The course is aimed at owners, managers, directors and employees of accommodation facilities.

SKU: VTBO Category: Courses Tags: Over-the-counter sales, Online sales, telephone sale

Contents

The role and identity of the modern salesperson
The basic steps in the sales process
Avoid discounting: DEAL as bargain, not offer
Selling advantages and benefits, not just features
Identifying the customer's needs and desires
Powerful questions
Active listening and effective communication techniques
Verbal, paraverbal and non-verbal channels
Telephone and mail order
Structure of a commercial call
Follow-up management
Up-selling and cross-selling in front-desk and mail contexts
Objection handling techniques

Course info

24 - 25 - 26 February 2026
09:30 - 17:3026 February ends at 1 p.m.
Demo Hotel Design EmotionVia G. dalle Bande Nere, 20, 47921 Rimini RN

Speakers