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S.M.I.L.E. Hotel Leadership Experience

790.00 + VAT

Intensive course on Leadership and Team Management for Hospitality.

S.M.I.L.E. is the new training project aimed at the personal growth of managers, team leaders and aspiring managers. S.M.I.L.E. stands for the five pillars of the training method: Self-confidence, Meaning, Inspiring, Leading and Empowering. You will learn which leadership style is most suitable for you, you will acquire interpersonal and personal skills, skills for dealing with difficult moments, strategic thinking and systemic thinking skills, you will know how to select the right employees, how to support and grow the team and individual employees, and finally how to retain talent.

The course is aimed at managers, directors, department heads, entrepreneurs and professionals who wish to acquire leadership and team management skills to manage employees, organisations or accelerate their own professional growth.

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Day 1
Day 2
Day 3

Leadership and emotional competence

  • Who is the Leader and what is Leadership
  • What it means to be a guide
  • Leadership styles compared: find out which is yours
  • Your strengths and areas for improvement
  • The importance of ethics and personal and corporate values
  • Change Management and Crisis Management
  • Emotional intelligence in people management
  • Learning styles

Team Management and Performance Management

  • Team formation and duration
  • The role of the team leader
  • Individual motivation and group motivation
  • Performance measurement
  • The definition of personal and team goals
  • Managing expectations, alibis and performance over time
  • The importance of award and recognition
  • Accompaniment, mentoring, training, motivation and growth

Relational communication and conflict management

Basic and advanced communication techniques
Public Speaking
Managing body language and paraverbals
Relational communication
Active and passive listening
Representational systems
Constructive feedback
Personalities in colour
Stress management
Conflict management

Course info

  • 12 / 13 / 14 March 2024
  • 09:30 - 17:3014 March ends at 1 p.m.
  • Demo Hotel Design EmotionVia G. dalle Bande Nere, 20, 47921 Rimini RN


Silvia Iommi

Consultant & trainer, NLP coach

Antonio Miano

Consultant & trainer