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The 2024/25 programme

Courses

Hospitality in our hearts

Classroom and online training

You have a hotel or non-hotel establishment and want to stand out from the competition? Teamwork training courses help you to grow up and to reach your objectives. Update your skills and those of your staff, learn new strategies to increase your competitiveness and customer loyalty. The tourism sector is constantly evolving: invest in training to meet the challenges of the market, seize new opportunities and improve your resources.

The courses are at limited number and confidential exclusively owners, managers, directors and employees of accommodation facilities.

Artificial intelligence for hotels

 10 December 2024 

Training course on how to exploit AI in hotels

Artificial intelligence is a system that enables perform tasks that normally require human intelligence. Hotels can use it to improve the customer experienceoptimise and streamline the internal processes, facilitate the creation of content and strategies of marketing and communication. Today, with AI, it is possible to successfully complete 37% of the tasks that an average employee performs, thus freeing up time for higher-value activities. value added. [...]

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Hotel Revenue Lab | Basic

 11 / 12 / 13 February 2025 

Basic Training Course on Revenue Management

A course dedicated to those who wants to approach Revenue Managementlearn the basic techniques and understand the principles for its application. You will be guided in the basic theory, but also and especially in practical application with examples and individual and group exercises that will stimulate you to think and see room sales from a different perspective, with the aim of optimising turnover through the use of price and availability levers. [...]

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S.M.I.L.E. Hotel Leadership Experience | basic

 25 / 26 / 27 February 2025 

Basic Training Course on Leadership and Team Management for Hospitality

S.M.I.L.E. stands for the 5 essential pillars of Leadership: Self-confidence, Meaning, Inspiring, Leading and Empowering. You will learn which leadership style is best suited to you and to different situations, you will acquire relational and personal skills, you will deepen emotional intelligence to understand and manage interpersonal dynamics, you will learn how to build and lead a team, [...]

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Hotel Breakfast Lab

 4 / 5 / 6 March 2025 

Training course on improving hotel breakfast

Want to increase bookings, get positive reviews and build guest loyalty? Make your establishment's breakfast amemorable experience and transform it from a cost centre to revenue centreYou will learn how to do it, step by step.

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Hotel Revenue Lab | Advanced

 18 / 19 / 20 March 2025 

Advanced Training Course on Revenue Management

An advanced course focusing on strategies for performance optimisationWe will address both topics strictly related to Revenue Management and topics related to Marketing, Distribution and Brand Identity. We will go beyond the classical definition of Revenue Management and dynamic pricing, to identify the best strategy to effectively sell your product: a new and combined approach to Revenue Management, Marketing & Sales.

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S.M.I.L.E. Hotel Leadership Experience | advanced

 25 / 26 / 27 March 2025 

Advanced Training Course on Leadership and Team Management for Hospitality

S.M.I.L.E. stands for the 5 essential pillars of the Leadership: Self-confidence, Meaning, Inspiring, Leading and Empower. You will delve into individual and team coaching, essential for developing the potential of each member. You will address the management of beliefs and convictions, crucial for overcoming mental barriers and fostering a positive mindset. [...]

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Hotel Design Lab

 26 / 27 / 28 November 2024 

Training course to relaunch the hotel on the market

Have the rooms and spaces in your establishment lost attractiveness? Would you like to renew the identity of your hotel and place it strongly and clearly on the market? Are you afraid to restructure, make mistakes and go over budget? Compare yourself with consultants and experts on factors influencing the hotel industry today, on the solutions most effective ways to innovate the hotel and on the methods, trends and innovations of the design hotel.

Finished

 

Find out how we can help you improve your business and achieve your business goals