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Receptionist Academy: The Front Desk Bootcamp

Receptionist Academy: The Front Desk Bootcamp

€499 + VAT

Promo Team / Colleagues: Register two people at the same time and the second participant pays 50% (€748.50 + VAT in total for both).

Turn your reception into a strategic profit driver.

An intensive and immersive course designed to raise the standards of hospitality service and transform the front office department from an executive area into a genuine commercial driver for the establishment. The course combines a solid theoretical foundation with a strong practical component, providing the tools to optimise guest communication, maximise sales, and leverage Artificial Intelligence to streamline daily workflows.

Target Receptionist and reception staff; front office manager and head receptionist.

SKU: Receptionist Academy Category: Tags: ,

Programme

  • Day 1 (9:00 - 18:00)Advanced communication techniques and upselling strategies to optimise guest relations and increase direct sales.
  • Day 2 (9:00 AM - 6:00 PM)Developing employee personal branding and integrating Artificial Intelligence to make daily workflows more efficient.
  • Day 3 (9:00 - 13:00)Analysis of pricing dynamics to support the strategic direction and management of online reviews and reputation.
  • The grand finaleThe Bootcamp will conclude with an exclusive operational challenge, a real practical contest between participants with a final award ceremony.

Course info

  • 16 / 17 / 18 February 2027
  • 09:30 - 18:00The 18th of February ends at 13:00
  • Your course participation includes:Light lunch and the dinner party on 24.02.2027. A special overnight rate will be reserved for participants who require it.
  • RiminiLocation to be confirmed

Speakers

The trainers will be senior hospitality industry experts, professionals who know exactly how to enhance a receptionist's talent and turn them into a real asset for the hotel.

What do the participants bring home

Commercial and relational mastery

Ready-to-use communication techniques and upselling strategies to maximise direct conversions and average revenue per room.

Advanced digital efficiency

Practical skills for integrating Artificial Intelligence into workflows, reducing the time spent on daily tasks.
Reputation management and brand awarenessAwareness of one's personal branding in hotels and strategic tools for managing reviews, in support of management's pricing policies.

A value network for the future

Thanks to the structured moments of Networking, the opportunity to engage with colleagues and industry professionals, exchanging best practices and fostering lasting synergies and professional relationships.

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