0
You have 0 items in your cart
Go To Shopping
Follow Us On
Tel. +39 (0)541-57474| mail: info@teamworkhospitality.com
0
You have 0 items in your cart
Go To Shopping
Contact usShop
Communicating well to work (and sell) better

Communicate well to work (and sell) better

Price range: €600 through €1.000 + VAT

2 laboratories dedicated to relationships, handling critical moments and communication

In a hotel, communication has two fundamental faces: the team and the guest. The way we speak and write determines both the quality of our internal work and the customer experience. Among colleagues, clear communication avoids misunderstandings and relieves tension; with the guest, taking care of every point of contact (from the quote to complaint handling) makes people feel valued.
The course consists of two two-day sessions (Behind the Scenes e The Stage) with theory and practical exercises, to train voice, mind and writing on both fronts.

Targetthe course is dedicated to managers, department heads and operational staff in the hotel sector.

La participation includes the light lunch and the training materials.

SKU: communication Category: Tag:

Behind the Scenes

  • 7 / 8 April 202709:30 - 17.30
  • Demo Hotel Design EmotionVia G. dalle Bande Nere, 20, 47921 Rimini RN

Speakers

Maria Antonietta Pelliccioni

Consultant & trainer
Silvia Iommi

Silvia Iommi

Consultant & trainer, NLP coach

Topics

  • Emotional awareness and stress managementUnderstanding how your mental filters influence working relationships, learning to manage operational pressure to avoid automatic reactions and tension within the team.
  • Alignment and collaboration between departmentsOvercoming the logic of conflict and passing the buck through active listening, open dialogue and constructive feedback.
  • From the indoor climate to the value of the serviceBuilding a solid and cohesive team culture, knowing that behind-the-scenes harmony is the primary factor in quality perceived by the guest.
  • Clear and streamlined written communicationsWrite emails, internal notes and operational messages in a clear, collaborative and direct way, eliminating bureaucratic style, passive-aggressive formulas and false courtesy between colleagues.

The Stage

  • 20 / 21 April 202709:30 - 17.30
  • Demo Hotel Design EmotionVia G. dalle Bande Nere, 20, 47921 Rimini RN

Speakers

Maria Antonietta Pelliccioni

Consultant & trainer
Cecilia Cianfanelli

Cecilia Cianfanelli

Consultant & trainer

Topics

  • Writing that welcomes and makes you long to stayEliminate clichés and "hotel-speak" to create emails, quotes, and WhatsApp messages that make people imagine the experience even before arrival and increase perceived value.
  • The care of the serviceManage every moment of contact with the guest with intention and naturalness, turning simple courtesy into personalised attention.
  • Effective complaint handlingLearn a practical and effective method for handling poor service and dissatisfaction without falling apart, dismantling objections and turning the critical issue into mutual trust.
  • Clear and focused responses to reviewsTransforming public responses to online feedback into an opportunity to reaffirm one's hospitality promise, demonstrating professionalism and the ability to welcome guests even in complex situations.

Related products