Managing Conflict Effectively: Turning Tensions into Opportunities for Building Relationships

Promotion valid for the first 5 members

Practical tools for dealing with difficult situations with clients, colleagues, and collaborators in a professional setting.

A practical workshop aimed at professionals in the hotel and restaurant industries, as well as managers and team leaders from other sectors who wish to develop interpersonal and communication skills to effectively prevent, recognise, and manage conflicts. Through concrete examples, exercises, and simulations, participants will acquire immediately applicable tools to improve the quality of professional relationships, customer satisfaction, and the working environment.

TargetThe course is designed for entrepreneurs, managers and hospitality professionals, as well as anyone wishing to optimise the management of relationships and dynamics within their team.

What do the participants bring home:

• Greater awareness of conflict dynamics
• Practical techniques for preventing and managing tension and misunderstandings
• Communication and listening tools
• Strategies for dealing with difficult customers and complex complaints
• Negotiation methodologies and emotion management
• A personal improvement plan that can be immediately applied in your work environment

La participation includes The light lunch and the teaching material with tools and techniques usable in daily work.